All products sold online
can be returned within 14 days of you receiving it and we’ll exchange it for a different size and/or colour, if available.
We’ll charge you 10% restocking fee but free exchange, you just need to get the product back to us in the exact same condition you received it
(unopened, not worn/ridden, not damaged).
Returns can also be converted to store credit.
We do not offer refunds for returned items. Store credit or exchanges only.
Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
To lodge a return, please email us at firstname.lastname@example.org
All X-Wake Wakeboards come with a limited 12-month manufacturers warranty. (Australia) This does not cover damage to the product if you’ve used it in a manner that the product wasn’t designed for.
We respond to you for defects found before the expiration of one year from the date of delivery of the item.
As a rule, you can report a complaint within that year from noticing the defect.
Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint application.
If the product purchased from us proves to be defective, you have the right to submit it on the basis of warranty.
The complaint is best submitted to the e-mail address email@example.com